Reliable service is our principle
Permanent readiness requires constant care. Our machine service
team should be regarded as an important part of your quality management.
Our highly qualified technicians can guarantee you a perfect functioning
machine wherever you are in the world:
Reliable supply of spare parts requires a well thought-out
systematics. Modern computer systems and our worldwide service
network are your guarantee that your requirement for spare
and wear parts is immediately satisfied:
- Customer Service
Each individual customer is assigned a specialist consultant
or account manager within Frech Headquarters.
- Availability
The consultant is available to the customer from Monday
to Friday from 07:00 to 17:00 (CET). We also have consultants
available on weekdays from 17:00 to 20:00 (CET), as well
as on Saturdays from 08:00 to 17:00 (CET) for assistance
with your individual spare parts requirements. Call our
customer support line directly on +49 7181-702-110.
- Spare parts delivery
Normally, orders that arrive before 16:00 (CET) will be
shipped the same day. Express deliveries can be handled
on weekdays up to 19:30 (CET) and on Saturdays to 16:00
(CET). Time phased special deliveries are possible on demand.
- Emergency service
In the event of a machine breakdown, our emergency service
is available and can be brought in to operation. Please
contact your consultant directly or call the support line
on +49 7181-702-110.
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Technical Service
Direct contact with Frech service partners is necessary for success.
Our internationally operating company structure is always available
at any time. We have about 35 service experts at yor disposal worldwide.
Your service partners:
| Location |
Telephone |
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| Germany |
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| Oskar Frech GmbH + Co. KG |
+49-(0)7181-70 20 |
| Branch Solingen |
+49-(0)212-26 22 80 |
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| Europe |
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| FRECH Austria GmbH |
+43-7612-70 43 012 |
| FRECH Espana S.A. |
+34-93-84 90 655 |
| FRECH France E.U.R.L. |
+33-3-87 25 33 00 |
| FRECH Italia S.R.L |
+39-02-96 70 14 87 |
| FRECH Polska Sp.z.o.o. |
+48-34-36 69 740 |
| FRECH U.K. LtD. |
+44-1902-78 6616 |
| FRECH Czech Republic |
+420-545-23 04 30 |
| FRECH Scandinavia |
+46-13-36 34 50 |
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| Location |
Telephone |
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| America |
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| FRECH USA Inc. |
+1-219-874-28 12 |
| FRECH do Brasil Ltda. |
+55-11-56 31 00 33 |
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| Asia / Oceania |
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| FRECH Asia Pte. Ltd. |
+65-6562-89 99 |
| FRECH Taiwan Ltd. |
+886-2-22 98 21 14 |
| FRECH Far East Ltd. |
+852-27 21 06 90 |
| FRECH China |
+86-21-65 01 30 03 |
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Maintenance contracts
A preventative maintenance contract secures your highest maximum
productivity.
This service is offered to you by Frech at very competitive rates
.
A regular planned service can be made to check the function of:
- Electrical components
- Hydraulics
- Cooling system
- Lubrication system
- Locking unit
- Injection system
- Operation of safety equipment
- Additional automation equipment
- Robamat heating- and cooling units
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The maintenance is made according to valid UVV/CE-standards or
can be made to your specific requirements.
RSD - Remote Service Dialog
Immediate help via ISDN telephone lines: Frech specialists can
analyse service data on line from all machines remotely connected
via a modem in the Datadialog control. No matter what problem you
are experiencing or wherever you are in the world, Remote Service
for Datadialog (RSD) can eliminate the breakdown immediately.
The hot line to central Datadialog service offers these decisive
advantages:
- Higher availability through minimum down times
- Guaranteed input from specialists
- Significantly shorter reaction times
- Higher productivity through optimum machine operation
- Inspection without production interruptions
- Direct RSD access to all service information
- Direct online assistance for production failures
- An exact definition of every failure
- Fast recognition of a spare part failure
- Cost savings due to the elimination of on-site help
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